Last Updated: November 24, 2025
This Privacy Policy applies to all mobile applications, web applications, and services operated by Helpeak Private Limited (“Company”, “we”, “us”, or “our”). By using any of our apps or services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information across our apps and services:
A. Information You Provide
- Name, email address, or phone number (when you voluntarily provide it).
- Account login information.
- Information submitted through in-app forms, feedback, or support requests.
B. Automatically Collected Information
- Device information (model, OS version, unique device identifiers).
- IP address, coarse location (city/state), time zone, language.
- App usage data (features used, screens viewed).
- Crash logs, performance logs, and diagnostic information.
C. Permissions Used by Our Apps (May vary per app)
Some apps may request access to device features to function properly:
- Camera – for scanning, uploading images, or app features requiring image capture.
- Photos / Media – to upload, save, or share content.
- Location (approximate/precise) – for location-based features.
- Microphone – for voice or audio features.
- Notifications – to send alerts, updates, or reminders.
- Network access – to connect with our servers.
Permissions are only used when necessary for the functionality of the app.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide, maintain, and improve our apps.
- To personalize the user experience.
- To provide customer support.
- To send notifications or updates where permitted.
- To enhance security and prevent fraud.
- To analyze app performance and usage.
3. Third-Party Services
Our apps may integrate with trusted third-party tools and SDKs such as:
- Google Play Services
- Firebase Analytics / Crashlytics
- Cloud providers
- Payment gateways (if applicable)
These third parties may collect data as governed by their own privacy policies. We ensure integrations comply with Google Play policies and data protection regulations.
4. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share information only in these cases:
- With service providers who help operate our apps.
- To comply with legal obligations, law enforcement requests, or court orders.
- To protect the rights, property, or safety of our users or the Company.
5. Data Retention
We retain data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.
6. Children’s Privacy
Our apps are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe such data has been collected, please contact us so we can delete it.
7. Data Protection Rights
A. Under India's DPDP Act (2023)
You have the right to access, correct, update, or delete your personal data by contacting us.
B. GDPR (EU Users)
You may have rights including:
- Right to access
- Right to correction
- Right to deletion (“right to be forgotten”)
- Right to withdraw consent
- Right to data portability
C. California CCPA
California users may request disclosure of data collected and ask for deletion.
8. Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Helpeak Private Limited
Email: [email protected]